Effective Date: 9-23-25

Chimney Experts (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including through our SMS (text messaging) program.

When you use our services or sign up for SMS communications, we may collect the following:

• Name and contact information (phone number, email, address)
   
• Service details (appointment dates, property location, chimney service history)
   
• Communication preferences (whether you opted in for SMS, email, or both)
   

We use your information to:

• Schedule, confirm, and update you about your appointments
   
• Send service reminders and follow-ups
   
• Deliver promotional offers, discounts, and seasonal updates (if you opted in)
   
• Improve our services and customer experience
   
• Respond to questions and provide customer support
   

By opting in, you consent to receive recurring SMS messages from Chimney Experts related to your chimney services and promotional offers. Message frequency may vary. Standard message and data rates may apply.

You can cancel at any time by replying STOP to any Chimney Experts text. Reply HELP for assistance.

We do not sell, trade, or rent your personal information to third parties. Your data will only be shared in limited circumstances, such as:

• With trusted service providers who help us deliver messages or process payments
   
• As required by law or to protect the rights, safety, or property of Chimney Experts or others
   

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

You may:

• Opt out of SMS communications at any time by replying STOP
   
• Request access to or deletion of your personal data by contacting us directly
   

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

If you have questions about this Privacy Policy or our data practices, please contact us:
Chimney Experts
Phone: 844-635-6390
Website: https://certifiedchimneyexperts.com