Effective Date: 9-23-25

Chimney Experts (“we,” “our,” or “us”) provides SMS (text messaging) services to keep customers informed and engaged. By enrolling in our SMS program, you agree to the following terms and conditions:

By opting in, you agree to receive SMS messages from Chimney Experts, which may include but are not limited to:

• Service Messages: Appointment confirmations, scheduling updates, service reminders, job progress, estimate follow-ups, and billing notifications.
   
• Marketing & Promotions: Seasonal offers, limited-time discounts, product announcements, and special promotions related to chimney services, wood stoves, and home safety products.
   

Message frequency varies based on customer engagement and service needs.

When you provide your phone number to Chimney Experts and opt in through our website, over the phone, or via estimate/appointment request, you are giving express written consent to receive SMS communications, including promotional and marketing messages.

Consent to receive SMS messages is not required to purchase services.

You may opt in by:

• Providing your mobile number when requesting an estimate or booking a service
   
• Checking a consent box on our website forms
   
• Verbally consenting when scheduling with a Chimney Experts representative
   
• Texting a keyword to enroll in SMS communications
   

Standard message and data rates may apply from your wireless carrier. Please check your mobile plan for details.

You may cancel SMS communications at any time. To stop receiving messages:

• Reply STOP to any Chimney Experts text.
   

You will receive a confirmation text that you have been unsubscribed. After opting out, you will no longer receive SMS messages unless you re-enroll.

For assistance with our SMS program, reply HELP to any Chimney Experts text, or contact us directly:

• Phone: 844-635-6390
   
• Website: https://certifiedchimneyexperts.com
   

We value your privacy. Your phone number and personal information will be used solely to send you service-related and promotional communications from Chimney Experts. We will never sell or share your data with unaffiliated third parties for marketing purposes. For more details, please see our Privacy Policy.

Mobile carriers are not responsible for delayed or undelivered messages.

Chimney Experts is not liable for any delayed or undelivered messages, or for any charges incurred from your wireless provider.

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting to this page, with the updated effective date listed above.